Cancellations
Families should provide at least 24 hours’ notice when canceling a scheduled ride.
Cancellations made 24 hours or more in advance may be canceled without a cancellation fee.
Cancellations made less than 24 hours before the scheduled pickup time will be charged 50% of the scheduled transportation rate.
Cancellations made within 2 hours of the scheduled pickup time will be charged the full scheduled transportation rate.
No-Shows
If the child is not available at the scheduled pickup time and the family has not contacted United Kidz Transportation Nanny LLC, the ride may be considered a no-show, and the full transportation rate will be charged.
Recurring & Weekly Transportation
Recurring transportation reserves a specific space in the weekly schedule. Missed or canceled rides do not automatically reduce the weekly contracted rate unless otherwise agreed upon in advance.
Flex Passes
A ride may still be deducted from a Flex Pass when a cancellation is made within 2 hours of pickup or the family is a no-show. Cancellations made with sufficient notice will not use a Flex Pass ride.
Emergencies & Unexpected Situations
United Kidz understands that emergencies, illness, severe weather, school closures, and unexpected situations can occur. Cancellation fees may be waived or adjusted at the discretion of United Kidz Transportation Nanny LLC depending on the circumstances.
Cancellations by United Kidz
If United Kidz Transportation Nanny LLC must cancel a scheduled ride and transportation cannot be provided, the family will not be charged for that ride. Any payment already collected for the canceled ride will be credited toward future service or refunded when applicable.
Communication
Families should notify United Kidz of cancellations as soon as possible by calling or texting 612-558-2008.
Repeated late cancellations or no-shows may result in changes to scheduling privileges or termination of transportation services.